Customization: It's All About the Outcomes
Bob Gain, Head of DC Portfolio Operations & Client Service
BlackRock US & Canada Defined Contribution
Plan sponsors are asking, to customize or not to customize? But the first question should be, is this the way to a better outcome for participants? A custom solution sounds great, but does your participant population have the unique characteristics that would warrant the incremental expense? Or can an off-the-shelf solution deliver the right results?
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